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Privacy Statement

Valid from August 2018
  • 1
    Collection of Personal Data
    "Personal Data" is data that allows you to identify or characterize you as a certain individual. When interacting with guests, we collect the following Personal Data according to the law
    • Name
    • Gender
    • Postal address
    • Phone number
    • Email address
    • Credit or debit card number or other payment details
    • Date and place of birth
    • Citizenship, passport details, visas and other identification data contained in identity cards
    • Important dates, such as birthdays and anniversaries
    • Data on participation in loyalty programs
    • Information about previous stays, services purchased, requests for special services and amenities
  • 2
    Purposes of data processing
    We will use your Personal Data to communicate with you with your consent, to manage our contractual relationship with you and/or by virtue of our legitimate interest.
    We use your personal data for the following purposes:
    • Reservations: We use your personal data to make and process your online booking.
    • Support Service: We use your personal data to provide support.
    • Guest reviews: we can contact you by email and invite you to write a review after your stay.
    • Loyalty programs: we can offer you participation in our loyalty programs, as well as in individual programs designed with your interests in mind; send you offers, promotions and information about events; calculate your privileges;
    • Security: We use information, which may include personal data, in order to prevent (as well as to investigate) fraud and other illegal or illegal actions. For these purposes, personal data may be provided to third parties, such as law enforcement agencies in accordance with the law of the Russian Federation
    • Legal issues: in certain cases, we need to use information, which may include personal data, to conduct and settle legal disputes, complaints and investigations, as well as to comply with regulatory requirements, enforce the terms of contracts, and in addition, to respond to requests from law enforcement agencies in accordance with the law of the Russian Federation
    • If we use automatic methods of processing personal data that may have legal or other serious consequences for you, we will apply appropriate measures to protect your rights and freedoms, including the right to human intervention.
  • 3
    Other ways of using and disclosing data
    We use and disclose Personal Data in the necessary and appropriate manner:
    • for the execution of legal proceedings;
    • to meet the requests of public authorities, including those located outside your country of residence and in order to comply with the requirements of national security and law enforcement agencies;
    • to ensure compliance with our terms and conditions;
    • to protect our activities;
    • to protect our rights, confidential information, security or property of STAR GROUP HOTELS, you or third parties
    • to ensure that we can use the remedies available to us or limit the losses that we may incur.
    • If required by law, we will obtain your consent before processing your personal data for direct marketing purposes.
    • If required by law, we will request your consent. You can withdraw your consent at any time by contacting us at any of the addresses listed at the end of the Privacy Statement.
  • 4
    Who gets access to personal data
    Access to personal data is granted only to those employees of the company who need it to perform their duties. All of them get access to personal data after signing a confidentiality agreement and familiarizing themselves with the procedure for processing personal data.
  • 5
    Information protection
    According to the Russian legislation on personal data protection, STAR GROUP HOTELS strictly performs secure procedures to prevent unauthorized access or unauthorized use of personal data. We take all necessary organizational, technical and administrative measures to protect Personal Data.
  • 6
    Confidential data
    We ask you not to send or disclose to us, without a request from us, either through the Services or by other means, any confidential Personal Data (such as social security numbers, national identity card number, data on race or nationality, political views, religious, ideological and other beliefs, health, biometric and genetic characteristics, criminal record, membership in trade unions, administrative or criminal liability and sanctions).
  • 7
    Personal data of minors
    We do not intentionally collect personal information about persons under the age of 18. If you are a parent or guardian, do not allow your children to provide personal information without your permission.
  • 8
    If you have any suggestions or comments about this privacy statement, please send an email to: dogovor@citystar.perm.ru.
  • 9
    The privacy statement may be amended from time to time to reflect the latest changes.